The website www.horse-green.com ships throughout Italy and abroad, applies a shipping cost starting from € 7.86. Nel caso di acquisto superiore ai 100 € la spedizione risulterà gratuita. L'offerta e la vendita di prodotti sul nostro sito web ("horse-green.com") sono regolate da queste Condizioni di Vendita.
The products purchased on horse-green.com are sold directly by HORSE & GREEN SRL ("HORSE & GREEN"), with registered office in Italy, Via Mantova, 20 - 25015 Desenzano del Garda (BS), VAT CODE.: 03125460984- R.E.A. BS-507229 - Brescia Company Register Office. Share capital € 10,000.
In compliance with art. 49 of Legislative Decree 206/2005 and subsequent amendments, the Conditions of Sale are specified below, containing all the regulations in the event of a purchase and any after-sales assistance conditions.
You can request any information from HORSE & GREEN through our assistance services: contact the Customer Service .
For any legal information, consult the sections: General Conditions of Sale, Privacy Policy and Returns.
1.1 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on horse-green.com between users of horse-green.com and the Seller.
2.1 To conclude the purchase contract for one or more products on horse-green.com, you will need to fill out the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
2.2 You can find in the appropriate section a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the purchased products (taken from the Return Form). You will also be provided with information on the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service.
2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs (therein including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one). The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
2.4 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the section My order.
2.5 When submitting the order form you will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.6 The language available to conclude the contract with the Seller is Italian or English.
2.7 Once the contract is concluded, HORSE & GREEN will process your purchase order.
2.8 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products, presented on horse-green.com, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you, promptly and in any case within thirty (30) days from the day following that on which you have transmitted your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will reimburse, without undue delay, what you have already anticipated and the contract will be considered terminated between the parties.
2.9 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms listed in the General Conditions of Sale, please do not submit the order form for the purchase of products on horse-green.com.
2.10 By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained in horse-green.com, also recalled via links, including the General Conditions of Use and the Privacy Policy and the Information on the right of withdrawal.
2.11 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order.
2.12 We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to enter the product in a different country, you are responsible for the entry and are required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where you intend to take it. HORSE & GREEN disclaims any responsibility in this regard.
3.1 The Seller sells new and used products, the latter, due to their particular nature, may be in conditions of evident wear. In the description of each vintage product, HORSE & GREEN will take care to specify the storage conditions of the product presented.
3.2 The essential characteristics of the products are presented on horse-green.com within each product sheet. The images and colors of the products offered for sale on horse-green.com may however not correspond to the real ones due to the Internet browser and monitor used.
3.3 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.4 All products come with an identification tag attached with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.
3.5 The Seller, in case of exercising your right of withdrawal, has the right not to accept the return or not to refund in full the sums paid for the purchase, in relation to those products that do not have the relative tag or that have been altered in the their essential and qualitative characteristics or that they have been damaged, as better clarified on the "Returns" page.
4.1 To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
4.2 In case of payment by credit card, the financial information (for example, the number of the credit / debit card or its expiry date) will be forwarded, via encrypted protocol, to banks that provide the related remote electronic payment services. , without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on horse-green.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products.
5.1 Value coupons are personalized codes, also called COUPON, which allow you to take advantage of a discount on purchases made on HORSE-GREEN.COM.
5.2 The COUPON box is displayed on the first page of the purchase process: once you have entered the items in the Cart, enter your code in the COUPON box and click on APPLY COUPON. The value of your cart will be recalculated.
5.3 Limitations on the use of the value coupon:
5.4 If for some reason you are not satisfied with your order, you can return the item on which you applied the coupon by following the standard return procedure available in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expense you incurred for the purchase of the item will be re-credited to you according to the methods and terms provided for the normal refund procedure.
6.1 To know the specific shipping and delivery methods of the products, see the paragraph Delivery Times and Methods.
7.1 You can request any information through our assistance services: contact the Customer Service
8.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on horse-green.com. In some specific cases, it will be possible to change the chosen garment with another.
8.2 To withdraw from the contract, you can use the Return Form (compliant with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through the horse-green.com website.
If you choose to use the Return Form to be sent directly online through the horse-green.com website, the Seller will send you confirmation by e-mail that the request for withdrawal has been received. Qualora tu scelga, invece, di inviare altra dichiarazione di recesso, l’onere di provare il corretto e tempestivo esercizio del diritto di recesso, graverà su di te.
8.3 Once the withdrawal from the contract has been exercised, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract.
8.4 The only expenses at your expense are those for returning the purchased products, unless the Seller has expressly exempted you from these expenses at the time of purchase and on the additional condition that you use the forwarder indicated by the Seller in the Return Form.
8.5 If you decide to use the courier indicated by the Seller in the Return Form, however, you will not have to personally pay the costs, at your expense, for returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. The Seller, for the payment of the refund, will in fact withhold from the refund a lump sum equal to the standard shipping cost of the purchased products. Furthermore, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the Returns section, the Seller exempts you from any liability in the event of loss or damage to the products during transport.
8.6 If you decide to use a shipping method other than that indicated by the Seller in the Returns section, you will instead have to pay the costs, at your expense, for returning the purchased products. In this case, an amount equivalent to the cost of the standard shipping of the purchased products will also be refunded, while any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one will not be refunded. In this case, your responsibility may remain in the event of loss or damage to the products during transport, which is due to your negligent choice of carrier and / or shipping methods.
8.7 The Right of Withdrawal - in addition to compliance with the terms and methods described in the appropriate paragraphs - is understood to be exercised correctly if the following conditions are also fully met:
8.8 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
8.9 The sums will be refunded to you in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 9.
8.10 If the methods and terms for exercising your right of withdrawal are not respected, as per letters a), e) and f) of the previous paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
8.11 You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
If the conditions referred to in letters b), c) and d) of the previous paragraph 8.7 are not met, you will not be entitled to a full refund of the amounts already paid to the Seller. You will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage of between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the expected refund, according to what will be specifically communicated to you by e-mail by the Seller.
Within 14 days of sending the e-mail with which you will be notified of the sum deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products and an amount corresponding to the percentage deducted from the refund.
To exercise the right of withdrawal, the Customer can contact Horse & green or visit the dedicated Returns and Refunds page
9.1 After the return of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will notify you, via e-mail, of the existence of a decrease in the value of the returned products, resulting from your failure to comply with the conditions referred to in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller will also notify you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
9.2 Whatever the payment method you use, the refund, in whole or in part, is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right to withdrawal after verifying the correct execution of your right of withdrawal and checking the returned products.
9.3 If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in in any case, towards the person who made the payment.
9.4 The value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.
9.5 The Seller indicates which forwarder to return the products.You can return the products to the Seller via the courier, using the label sent by e-mail to be affixed to the package containing the products, without paying the necessary expenses in person. According to the methods and terms provided for exercising the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage to the products during transport.
9.5 In case you decide to use, for the return of the products, a shipper other than that indicated by the Seller, the shipping costs will be at your expense, including the responsibility in case of loss or damage to the products.
In the presence of a lack of conformity, the consumer has the right, at his choice, to the repair or replacement of the defective goods by the seller, without charge, unless the requested remedy is impossible or excessively expensive compared to the other. If replacement or repair is not possible, the consumer is still entitled to a price reduction or to have a sum back, commensurate with the value of the goods, against the return of the defective product to the seller.
For the payment of the price of the products and the related shipping and delivery costs, the methods indicated in the order form can be used and which are summarized below:
Payments made by credit card or other electronic forms are made through a secure connection, Horse & green Srl does not come into possession of the Customer's credit card data.
Horse & green Srl provides to deliver the ordered Products to the Customer through trusted couriers, according to the rates indicated; undertakes to deliver the products in 14 working days for Italy and the EU countries. For all other countries, delivery times will vary slightly due to customs formalities.
Horse & green Srl however undertakes to ship orders no later than 30 working days from the day following that of transmission of the order to Horse & green Srl.
The delivery of the Products is subject to the payment, by the Customer, of the relative price with the means chosen among those made available by Horse & green Srl.
The tax documentation is issued by Horse & green Srl on the basis of the data entered by the Customer at the time the order is sent.
Pursuant to art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products must be immediately contested by you by affixing a written control reserve on the proof of delivery. It is understood that, once the delivery document has been signed without any objection, any exceptions regarding the external characteristics of what has been delivered will be precluded.
In the event that the carrier has been chosen by you other than those proposed during the purchase phase, the risk of damage and perishing of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the characteristics external than what was delivered. In this case, any dispute must be raised directly by you against the carrier.
Horse & green Srl undertakes to keep a stock of all the products on the site, available for shipment within 14 working days. Should an order exceed the quantities in stock, the time necessary for the fulfillment of the entire order will be disclosed to the buyer. The Customer will decide whether to wait or authorize the shipment of the available quantity.
For civil disputes, in the event that the buyer is a private individual acting for purposes unrelated to the exercise of the business or his professional activity, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
Consumers residing in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at this link
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